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Formal Complaint No.3

Formal Complaint 3. This is about “Stone Walling” the complaints procedure by XXXXX XXXXX of the Resolutions Team. This Officer has been unable to follow eMail threads of conversations with the tenant. They have made the tenant repeat details of the issues time and time again, during conversations on the telephone where the tenant can clearly hear people laughing in the background. The Resolutions Officer is unable to distinguish between the terms “systemic” bullying and “systematic” bullying. Consequently the Officer gave very misleading information to the tenant. The Officer was unable to resolve the tenant's issue.

XXXXX XXXXX the Resolutions Officer refused to escalate the tenant's issue to a more senior level. The issue of incompetence is still unresolved in 2026 with the useless Resolutions Officer now promoted to Senior Resolutions Officer who seems to have been rewarded for continually giving incorrect, false and totally misleading information to tenants. For up to date details about this claim please refer Formal Complaint to the Housing Ombudsman July 2026 in the next Update.